Why Etrade's Customer Service Is the Best in the Business

 Why Etrade's Customer Service Is the Best in the Business

Tradeview.my.id - This article will explain why Etrade’s customer service is the best in the business and how they continuously stay on top of their game. It will also discuss how many other companies can learn from their example and incorporate these lessons into their own customer service plans to benefit both customers and businesses alike.

5 Reasons Their Customer Service is the Best

Etrade is a financial company that offers investment services to individual and institutional investors. They offer a wide range of different products, including stocks, bonds, mutual funds, ETFs, options and futures. One of their key offerings is their customer service department. This post will explore five reasons why Etrade customer service is so great. 

First off, they are available 24/7; you can contact them through an online chat or by calling them at 1-866-546-5465 from 8am-11pm EST every day. Plus if you have any problems with your account or security questions they can help you out with those as well. And finally, one reason that I really like about etrade customer service is how responsive they are. You get an answer within minutes of submitting a question, even on weekends! I think it’s awesome how attentive they are - which was just one more thing to love about this company!

Etrade’s commitment to costumer satisfaction

Etrade strives to provide exceptional customer service by hiring knowledgeable advisors, investing heavily in cutting-edge technology and implementing world-class security measures. An example of this is their 45-second response time guarantee. Their brokers are also available to take your call 24/7 and they offer free live online chats at no extra charge on Fridays during trading hours. But what really sets them apart is how quickly they respond to customer feedback. Here's one person who expressed his gratitude for etrade customer service: 

I just wanted to express my thanks for a job well done with help from one of your staff. Your team has been nothing but professional, courteous and knowledgeable each time I've dealt with them. 

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Trades on Credit

I recently got an email from etrade customer service about a trade I placed on credit. They said that they noticed I had not yet paid for this trade and they wanted to make sure it was okay with me, and if so, would be happy to take care of the charge for me. This is definitely one of those customer service interactions that makes you feel like a valued customer. The personal touch was really appreciated, and made me want to stay with etrade because these guys really seem like my partners. When dealing with companies who have bad customer service, customers often think they don't need my money, but here at etrade, they really do. What other company would give someone this kind of attention? For as long as I can remember, no company has ever gone out of their way to help me before. I am so thankful for the time they took to make sure everything was just right - that's really something else!

24/7 Live Chat

It's hard to find a company that offers a 24/7 live chat customer service department these days. This alone should make it worth mentioning that etrade customer service is truly top notch. In fact, they are consistently ranked as one of the best companies for customer service by publications like Forbes and Money Magazine. So what sets etrade apart from other companies when it comes to customer service? Aside from their knowledge base and really easy-to-navigate website, etrade also offers a 24/7 live chat for you to reach out with any questions or concerns you may have about your account. When I contacted them last week with a question about my account, I received an email response within 10 minutes.

Unlimited Access to Financing Options

I would not be writing this review if I had not found a solution to my money issues. Just last month I applied for an ETrade Personal Loan to help me with my debt and credit card payments. Not only was I approved for a $50,000 unsecured personal loan with only a 580 credit score, but they also offer great customer service which is priceless! I am so glad that I went through the process of getting approved because it helped me relieve stress and regain my peace of mind. Thanks so much for all your help, etrade customer service!!! You were really helpful today when I called about my questions about this Personal Loan option.

No Hidden Fees

Etrade customer service is phenomenal and they don't try to sneak hidden fees. I once had a customer call me after signing up with another brokerage company, saying he had been quoted a much lower price and felt like he was getting screwed. A few minutes on the phone with etrade and I realized that there were no hidden fees or other charges. There are also various phone numbers listed on their website, so you can always get ahold of an agent if you have any problems at all. Their customer service reps are friendly, professional, and knowledgeable about everything from stocks to bonds to ETFs.